Return & Replacement Policy

Last Updated: August 2026

At TrendyBaba, customer satisfaction is our priority. We carefully inspect every order before dispatch. However, if you receive a damaged, defective, incorrect, or incomplete product, we’re here to help.

Eligible for Replacement

We offer a free replacement if:

  • You receive a damaged product.
  • You receive the wrong item.
  • The product has a manufacturing defect.
  • An item is missing from your order.

To request a replacement, you must contact us within 48 hours of delivery.

Proof Required

To process your request quickly, please provide:

  • Unboxing 360 degrees video (mandatory)
  • Clear photos of the product
  • Photos of the outer packaging and shipping label
  • Order ID

Important: The unboxing video must start before opening the package and continue without any cuts or edits.

Requests without an unboxing video may not be approved.

Return Eligibility

Returns are accepted only if:

  • The wrong product was delivered.
  • The product is damaged during transit.
  • The item has a manufacturing defect that cannot be replaced.

Returned products must:

  • Be unused.
  • Include original packaging.
  • Include all accessories, manuals, and tags.

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned after delivery unless damaged or incorrect:

  • Personal care products
  • Beauty products
  • Cosmetics
  • Health & hygiene products
  • Innerwear
  • Consumable items
  • Gift cards
  • Digital products
  • Products marked as Non-Returnable

Replacement Process

  1. Contact our support team within 48 hours of delivery.
  2. Share your order details and required proof.
  3. Our team will review your request within 2–3 business days.
  4. Once approved, we’ll arrange a replacement or pickup depending on your location.

Refund Policy

Refunds are issued only when:

  • A replacement is unavailable.
  • The product is out of stock.
  • The return has been approved.

Refunds are processed to the original payment method within 5–7 business days after approval.

For Cash on Delivery (COD) orders, refunds will be made via bank transfer or UPI.

Order Cancellation

Orders can be cancelled only before dispatch.

Once an order has been shipped, cancellation is no longer possible.

Delivery Refusal

If a customer refuses delivery without a valid reason, TrendyBaba reserves the right to:

  • Deduct Packaging and shipping charges.
  • Restrict Cash on Delivery for future orders.
  • Cancel future suspicious orders.

Important Notes

  • Slight variations in product color or packaging due to lighting or manufacturer updates are not considered defects.
  • Products damaged due to misuse, improper handling, or normal wear and tear are not eligible for replacement.
  • TrendyBaba reserves the right to approve or reject any return or replacement request after verification.

Need Help?

If you have any questions, please contact our customer support.

Email: trendybabaindia@gmail.com

WhatsApp: +91-6377575874

Business Hours: Monday – Saturday | 9:00 AM – 5:00 PM

Scroll to Top